MELBOURNE, Australia, Oct. 6, 2020 /PRNewswire-PRWeb/ — Call Journey, provider of market-leading Conversation Analytics solutions, announces the launch of DATA BRIDGE, its new business intelligence connector product. Data Bridge enables organizations to ingest voice data seamlessly and easily into their preferred data environment, analytics tool or visualization platform.
“With Call Journey Data Bridge, organizations across different verticals can easily and safely ingest voice data into the data, analytics or visualization platform of their choice and, in turn, generate crucial insights into customers and employees,” said Call Journey CEO Paul Humphrey.
“This powerful and versatile new tool will be vital in analyzing conversation data, harnessing crucial customer and employee insights, and making more informed decision across different use cases and aspects within the organization. We are seeing a significant amount of focus on organizations making more effective and crucial decisions based on data. With our new Data Bridge product, customers can now easily connect voice data into their preferred BI environment to get a richer, more powerful consolidated view of customers and employees.”
The new Data Bridge BI connector product makes connecting voice data with other key data sources simple. It allows easy integration between Call Journey’s Conversation Analytics technology and a wide range of BI applications including Excel, Power BI, Tableau, Qlik, Domo, Sisense and eMite.
Key Features of Call Journey Data Bridge:
- Comprehensive Insights – organizations can, at-a-glance, easily identify emotional intelligence, agent or customer dominance on calls, overtalk, silence, confidence scores, and other call information of both the agent and customer.
- Secure and Easy set-up – hosted on the widely supported Postgres database.
- Out-of-the-box and customizable – Call Journey scores each call according to the apps or models that are created. These apps may be customized, and additional apps may be created to tailor fit each of the organization’s needs.
