Customers are often wanting more from their toolstack
Golden insights come from combining great software with great analysis.
Call Journey CI’s partners have exclusive access to a reporting platform designed exclusively for them, leveraging the best of what Call Journey CI has to offer.
Never underestimate the power of millions of hours of customer conversations to transform business. Call Journey’s Interaction Analytics platform delivers insights that drive operational excellence and cost reduction in your call center, but there’s more there. Customer sentiment provides business insights that enable decision-making in all departments. Our IaaS Partner Program enables you to deliver on both. Nobody else does that.
We’re better together, and customers are better when we’re together. However, different companies go to market differently. Call Journey’s Sales Team is here and ready to support you, whether that means that we make joint sales calls or whether that means we’re supporting you in the background.
Our Channel Marketing team will plug in to help you communicate our joint value to your customers & prospects. All Call Journey partners go through a joint GTM planning process to get out of the gates quickly, build pipeline and start the process towards building sustainable services practices.
Gather insights from voice-based recordings without leaving the Genesys ecosystem
Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.
For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.