As a CX leader in a business with moderate-high maturity, you likely have a solid foundation for managing customer experiences.…

For CX leaders operating at a moderate-high maturity level, the importance of capturing and distributing the Voice of the Customer…

For CX leaders with moderate-high maturity, much of the foundational work has been done. Systems are in place to gather…

As a CX leader in an organization with low to moderate customer experience (CX) management maturity, you might be aware…

For businesses with low to moderate CX management maturity, the challenge often lies in the time-consuming task of analyzing data,…

To reduce customer frustration, improve loyalty, and create long-term growth, it’s essential to move towards a more proactive and preventative…

A consolidated view from over 100 transformation initiatives observations across multiple world geographies

The Honesty Hour: Why Surveys Aren’t Enough to Measure Customer Effort We all know happy customers are good for business.…

Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering Announcement Pompano Beach, FL – November…

This year, AI and Natural Language Processing (NLP) are taking center stage as technology requirements for contact centers. The ability…

Modern conversation analytics, a subset of Artificial Intelligence technology, uses Natural Language Understanding (NLU) and Natural Language Processing (NLP) to…

In the dynamic customer service landscape, we often long to turn back time and make the right adjustments before an…

Companies have shared more than 1,400+ Actions that they are taking to advance Diversity & Inclusion in the Workplace coalition…

The Australian-born company deploys an AI-powered meeting companion tool to deliver insights around DEI, psychological safety, soft skills and leadership.

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to…

Faster insights. Greater collaboration. Better analyzation with Call Journey Data Bridge.

Microsoft customers can now gain access to AI-powered Conversation Analytics insights via Microsoft, Microsoft partners and Call Journey's to significantly…

Microsoft customers can now gain access to Call Journey's AI-powered Conversation Analytics technology to drive customer experience, enhance employee engagement,…

Through this partnership, partners and customers can now benefit from a ground-breaking boost to Customer Experience and compliance management

As a global provider of advanced AI-powered Conversation Analytics, Call Journey is currently seeing an accelerated rate of adoption of…

Call Journey demonstrates how voice analytics improves Australia's financial services industry in ASIC's Regtech Voice Analytics Symposium

Call Journey, the leading pioneer in Conversation Analytics, is a proud sponsor at Customer Contact Week (CCW), the world's largest…

Solution enhances the Customer Experience by enabling the extraction of rich, actionable insights from call recordings

Call Journey, the pioneer in Conversation Analytics, unlocks the power of voice data with Genesys, the world's #1 Customer Experience…

Guild Insurance, Australia's leading insurance provider for businesses and professionals, ramps up CX and business compliance by adopting Conversation Analytics…

Avtex, the global leader in CX solutions, and Call Journey, the leading pioneer in Conversation Analytics, improve customer experience with…

Call Journey, a pioneer in Conversation Analytics and QPC, a leading innovator of contact center solutions, use the power of…