Call Journey sits down with Deanne Martin, Head of Customer Service at Seek, the number one global employment marketplace based in Australia. In this insightful interview, Deanne shares how her team is leveraging data to revolutionize their customer experience. She discusses the evolution from reactive to proactive service, emphasizing the importance of relationship management and real-time feedback. Deanne delves into the challenges of understanding non-implied customer needs in a global organization and highlights the necessity of relevant, up-to-date data for informed decision-making.