Customer intelligence doesn’t have to come at the cost of trust
Call Journey CI is committed to improving data democratization within your organization, allowing you to reap the benefits of shared intelligence while maintaining your compliance obligations.
Security Controls
Comprehensive security controls allow you to access and share intelligence safely and securely.
Call Journey CI vigilantly maintains comprehensive security controls, compliant with leading security frameworks including SOC 2, HIPAA, GDPR, CCPA, RegTech and Australian Fintech.
Introducing our Advanced PII/PCI Redaction
Deployable either on-premise or cloud, Call Journey CI’s PII Redaction process protects your customers’ identities, helping you fulfil your security commitments while maintaining the trust of your customers.
Our in-built redaction services takes phone or email transcripts and redacts them before they move through to our data science processing platform. This includes:
- Names
- Email addresses
- Birthdates and other significant dates e.g. travel, transactions
- Significant numbers – credit cards, passwords, license, social security number, postal code
- Nationality
- Locations – mailing address, state, city, town, country
- Money amount
