As a CX leader in a business with moderate-high maturity,...
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So, Call Journeyᶜⁱ does the analytical heavy-lifting for you, surfacing critical performance and talent insights to get ahead of attrition and build the workforce of the future.
Many cost-cutting insights barely move the needle, and only add pressure to an overburdened workforce. Instead, we specialize in higher-impact, unexplored opportunities for productivity gains–we look where nobody else is looking.
But that doesn’t mean you can’t have upstream influence. With our cutting-edge call driver and root cause analysis, you can have reports at your fingertips when other business units come knocking.
So our platform delivers relevant and impactful agent and team leader insights that gets your team leaders out of the “analyzing and listening” seat and into “coaching and acting” mode.
Reduction in AHT whilst still driving NPS
Points reduction in attrition
Further incremental cost savings/efficiency
Improvement in coaching time
Manually listening to calls for QA is simply not possible. Augment human intelligence with Call Journey’s advanced AI technology! Watch this quick explainer to find out how.
As a CX leader in a business with moderate-high maturity,...
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For CX leaders operating at a moderate-high maturity level, the...
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For CX leaders with moderate-high maturity, much of the foundational...
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As a CX leader in an organization with low to...
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Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.
For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.
