Traditional topic analysis identifies common customer concerns but lacks context....
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So, Call Journey Cl does the analytical heavy-lifting for you, all while surfacing new and impactful cost optimization opportunities.
Meanwhile, we extract Conversation Intelligence straight from the source and democratize it, while maintaining data security. We don’t hold your data hostage.
That’s why our insights speak your language—we mine customer conversation data for CSAT signals, customer journey mapping, and to predict customer behavior.
So, our platform captures pain points from multiple sources to help you close the feedback loop. We quickly get to the root cause of key customer issues.
Reduction in identified dissatisfaction
Increase in NPS
Further incremental cost savings/efficiency
Revenue improvement from service interactions
Traditional topic analysis identifies common customer concerns but lacks context....
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Protecting sensitive customer data is vital. Redaction, obscuring sensitive info,...
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Digitizing and automating customer interactions is a strategic move for...
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This blog post examines five key indicators that suggest customer...
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Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.
For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.
