Maximizing sales in your business takes understanding. For example:

• D you know what your customers are buying and why?
• Do you know which channel is most successful for driving sales?
• And, if so, can you quantify the drivers to repeat this process in the future?

Call Journey CI’s conversation intelligence technology allows you to answer all of these questions and more.

When you have the data from every single conversation in your workplace in front of you, you can identify the exact behaviors that lead to results. You can:

• Pinpoint he best times for your agents to cross-sell and up-sell during their calls based on previous instances.
• Tailor your scripts to make sure each phone call taking place is optimized for a higher close rate.
• Create specialized training programs that teach your agents how to boost your sales through best practices.