Protecting sensitive customer data is vital. Redaction, obscuring sensitive info, is key. Read this guide to help you understand PCI and PII for your contact center
Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.
For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.
