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Terms of Use

1. Introduction

1.1. CALL JOURNEY CI PTY LTD (ACN 167 961 659) (CALL JOURNEY CI) operate a number of Sites for the provision of Services.

1.2. By accessing or using these Sites and/or using the Services supplied by CALL JOURNEY CI, you agree to be bound by the following terms and conditions (Terms).

1.3. CALL JOURNEY CI provides the Services and the information on the Sites in accordance with these Terms together with any additional terms, conditions, notices or disclaimers placed on the Sites from time to time. Your use of the Services and access to the information and materials provided on the Sites is conditional upon your acceptance and compliance with these Terms.

2. Modification of Terms, Fees

2.1. CALL JOURNEY CI reserves the right to amend, modify, add to or delete any of these Terms from time to time, including but not limited to the Fees associated with any of the Services provided by CALL JOURNEY CI, and such modifications shall be effective immediately upon posting of the modified terms or Fees on the Sites.

2.2. By continuing to use the Services, you accept any variations to these Terms or Fees unless you cease using the Services and notify CALL JOURNEY CI in accordance with these Terms.

3. Additional Terms

3.1. In addition to these Terms important notices have been posted on the Sites. Your use of the Services and access to the Sites means that you also accept the terms, conditions, notices, disclaimers and policies posted on the Sites. CALL JOURNEY CI reserves the right to modify these notices at any time.

3.2. The additional terms include but are not limited to the Privacy Policy.

4. Warranties And Acknowledgments

By using the Sites or any of the Services, you warrant and acknowledge to CALL JOURNEY CI that:

4.1. your registration details are correct, and you will maintain their currency by updating them through the online registration facility as necessary;

4.2. you will not use nor allow others to use the Services or any Recording or Personal Information for any purpose other than for which it was recorded or collected, or as permitted by Law;

4.3. you will at all times comply with the Law and only use the Services for your personal use or internal business requirements and not on behalf of any other person;

4.4. you will comply with all reasonable instructions issued by CALL JOURNEY CI with respect to the use of the Services;

4.5. you are solely responsible for giving any party to a telephone conversation that is subject of a Recording any and all necessary warning(s) or notice(s) of the Recording and the use that will or may be made of the Recording and the Personal Information and other information contained therein, and obtaining the express or implied consent of all parties to the call as required by Law;

4.6. you will secure Recordings and Personal Information against misuse, loss, unauthorised use, modification or disclosure and destroy or permanently de-identify Personal Information if no longer needed for any purpose for which the information may be used or disclosed, as authorised or as required by Law;

4.7. you will notify CALL JOURNEY CI immediately once you become aware of any unauthorised use of the Services;

4.8. you have made your own enquiries regarding your obligations under the Law (including, but not limited to, whether the Privacy Act is applicable to you) and that CALL JOURNEY CI has no obligation to advise you of such obligations;

4.9. CALL JOURNEY CI recommends you adopt and take all reasonable steps to comply with the Australian Privacy Principles (APPs) set out in the Privacy Act, irrespective of whether the APPs are applicable to you; and

4.10. where the APPs apply to you, you will:

  • comply with the APPs;
  • have in place appropriate written policies and procedures to ensure compliance with the APPs;
  • take all reasonable steps to protect Personal Information you hold from misuse, loss and unauthorised access;
  • ensure your employees, officers, servants and agents receive training and instruction in regard to compliance with the APPs and have signed acknowledgements that they have been trained and are aware of the APPs and will comply with them;
  • only give access to Recordings and information contained in Recordings to employees that are authorised to access such information; and
  • delete Recordings that are no longer required by you.

5. Authorisation Code

5.1. You will be provided with an Authorisation Code being a logon name, password and, where applicable, an API key which will enable you to access and use the Services once your registration has been accepted by CALL JOURNEY CI.

5.2. Whilst using the Record Retrieve Service you have the discretion to block the CLI function for outgoing calls to recipients from the telephone handset or system you utilise to acquire the Services, regardless of the CLI being blocked or not:

  • the CLI is permanently visible to CALL JOURNEY CI for all of your outbound calls; and
  • CALL JOURNEY CI only uses its visibility of your CLI to identify the Account holder and verify this with your Authorisation Code and for no other purpose.

5.3. You undertake not to disclose the Authorisation Code to any third party and to take all reasonable measures to prevent disclosure of the Authorisation Code to any third parties. In the event that disclosure is made then CALL JOURNEY CI is entitled to exercise its rights under clause 8.

5.4. You must notify CALL JOURNEY CI immediately once you become aware of any unauthorised disclosure or use of the Authorisation Code.

6. Provision of Services

6.1. Subscription Fees, Charges and Payment

  • In consideration for CALL JOURNEY CI providing the Services, you shall pay and CALL JOURNEY CI shall receive the applicable Fees.
  • The applicable Fees shall be the amounts stipulated in the Fees and Charges Table, as amended from time to time.
  • You will only be able to access such Services to the extent that you have prepaid any applicable Subscription Fee on your Account.
  • Unless otherwise provided, the Subscription Fee shall be paid monthly in advance, the first payment to be made on or before your registration and activation of your prepaid Account.
  • You will only be able to use the Services provided your Account balance for invoiced Fees on Services have been paid in full by the due date on the invoice.
  • In addition to your Subscription Fee, any Usage Charges as set out in the Fees and Charges Table that are payable shall be billed on the following months’ invoice and shall be payable by the due date on that invoice.
  • If you do not pay the invoiced Fees when due, CALL JOURNEY CI shall, without prejudice to all or any of its other rights and remedies, have the right to:
    • charge you an administrative fee (such fee will be notified to you on the invoice or otherwise) to cover CALL JOURNEY CI’s reasonable expenses and costs incurred in enforcing any failure or delay in your payment;
    • charge interest on any overdue amount at the penalty interest rate fixed by the Attorney-General under Section 2 of the Penalty Interest Rates Act 1983 (Vic), calculated from the time such amount falls due until it is received in full; and/or
    • suspend or Deactivate the Services if your Account is outstanding for at least 14 days from the due date on the invoice. If CALL JOURNEY CI suspends or Deactivates the Services, it may charge you a suspension fee, cancellation fee and/or reconnection or reactivation fee (such fee will be notified to you on the final invoice or otherwise). Reconnection or reactivation of the Services is subject to payment of the reconnection or reactivation fee.
  • If you default in payment of any invoice when due, you shall indemnify CALL JOURNEY CI from and against all loss and damage in respect of any recovery action including without limitation all solicitors’ fees (on an indemnity basis), commercial agents’ commission, out of pocket expenses, bank fees, insurance and interest.

6.2. Taxes
Any prices or charges referred to in these Terms and/or in any quotation are exclusive of any applicable goods, services, sales, value added and any other similar taxes unless stated otherwise. The total price payable by you for the Services is subject to any applicable goods, services, sales, value added and any other similar taxes.

6.3. Consequences of Deactivation
If your Account is Deactivated then you will forfeit and lose your Allocated Geographical Number and Authorisation Code associated with your Account and they can not be retrieved, reactivated or reinstated thereafter. In the event you are Deactivated then CALL JOURNEY CI will not be liable for any resulting loss or damage to you or third parties whatsoever.

6.4. Force Majeure
If any circumstance, matter or thing beyond CALL JOURNEY CI’s control (including, but not limited to, strikes, lock outs, acts of terrorism, fire, flood or drought) CALL JOURNEY CI is unable to supply the Services in whole or in part then it will be relieved of that obligation to the extent and for the period that it is so unable to perform and will not be liable to you in respect of such inability.

6.5. User Responsibilities:

  • In using any of our Services you are responsible for your actions and the actions of any person you have authorised to use our Services through your Account.
  • You are responsible for all charges incurred from the use of your Account.
  • If you act recklessly or irresponsibly in your use of our Services or your actions endanger any person or the integrity or security of our network, systems or equipment, your access may be restricted, suspended or terminated without prior notice.
  • You agree that you will not use, attempt to use or allow your Services to be used to:
    • store, send or distribute any content or material which is restricted, prohibited or otherwise unlawful under any applicable Law, or which is likely to be offensive or obscene to a reasonable person;
    • store, send or distribute Confidential Information, copyright material or other content which is subject to third party Intellectual Property rights, unless you have a lawful right to do so;
    • do anything, including store, send or distribute material which defames, harasses, threatens, abuses, menaces, offends violates the privacy of or incites violence or hatred against, any person or class of persons, or which could give rise to civil or criminal proceedings;
    • do any other act or thing which is illegal, fraudulent or otherwise prohibited under any Law or which is in breach of any code, standard or content requirement of any other competent authority;
    • do anything, including store, send or distribute material, which interferes with other users or restricts or hinders any person from accessing or using any of the Services;
    • store, send or distribute any viruses or other harmful programs or material;
    • send or distribute unsolicited advertising, bulk electronic messages or otherwise breach your spam obligations set out in these Terms, or overload any network or system including our network and systems;
    • use another person’s name, username or password or otherwise attempt to gain access to the Account of any other customer;
    • authorise, aid, abet, encourage or incite any other person to do or attempt to do any of the above acts; and
    • in the case of unlimited plans, excessively use the service in a manner which may hinder or prevent us from providing services to other customers or which may pose a threat to the integrity of our network or systems.

6.6. Storage

  • The Record Retrieve Service will keep your recordings for one year, after which they may be deleted, unless previously deleted by you.
  • The WordBench Service will keep your calls for six months, after which they may be deleted, unless previously deleted by you.

7. Help Desk Support Service

7.1. Provided that you comply with your payment and other obligations under these Terms, Help Desk Support Services will be provided as part of your registration whereby you will be provided with advice and assistance in connection with the use of the Services through email or online methods.

7.2. Where you require assistance, CALL JOURNEY CI will use reasonable efforts to provide an initial response as soon as practicable after a request from you.

7.3. You shall co-operate fully with CALL JOURNEY CI’s personnel in the diagnosis of any alleged non-conformity of the Services.

8. Suspension, Cancellation and Term/Termination

8.1. Suspension
CALL JOURNEY CI may, without liability and with immediate effect, suspend the Services:

  • if CALL JOURNEY CI has given you notification that a Service is being used for a purpose which does not comply with these Terms;
  • to comply with any lawful order, direction or determination of any regulatory body with jurisdiction over CALL JOURNEY CI or the Services and that in the event this occurs, you will not be entitled to any refund for any prepaid Subscription Fees nor will CALL JOURNEY CI be liable for any loss or damage to you or any third party clients or end users of your business;
  • to perform necessary maintenance or other service work in connection with the Services;
  • if you excessively use the capacity or resources of our network in a manner which may hinder or prevent us from providing Services to other customers or which may pose a threat to the integrity of our network or systems; or
  • if your Account with CALL JOURNEY CI is not in credit or insufficient credit to meet liability for payment of applicable Fees.

8.2. Cancellation by You

  • If you have a Subscription Service, you must give CALL JOURNEY CI written notice that you wish to cancel your Subscription Service or, where available, you may cancel your Subscription Service by logging into your Account and selecting the cancellation button.
  • If you have a Minimum Contract Term Subscription Service and you wish to cancel during the minimum contract term then the remainder of the term on your Minimum Contract Term Subscription Service will be invoiced to you and must be paid out in full for your Deactivation to be effective.

8.3. Termination
Without prejudice to its other rights, CALL JOURNEY CI may terminate its provision of the Services to you immediately on written notice to you and/or your access to the Sites if:

  • you commit a breach of these Terms that is capable of being remedied and you do not rectify the breach within 5 days of being notified in writing of the breach;
  • you commit a breach of these Terms and Conditions that is not capable of being remedied;
  • an event occurs which results in CALL JOURNEY CI being unable, in its reasonable opinion, to continue to provide the Services to you (such as a change in any Law);
  • you become insolvent; or
  • you fail to comply with the Law at anytime.

8.4. Consequences of Cancellation and Termination

  • If the Services are cancelled or terminated for any reason before the end of the period for which you have prepaid Fees, your Account will be Deactivated and you will not be entitled to any refund for those prepaid Fees
  • All clauses of these Terms that are capable shall survive termination or expiration of the provision of the Services.

8.5. Expiration of Account Balance
Unless otherwise provided, the Fees for the Services must be paid in advance. Any unused credit or balance will expire if your Account is not used for 12 months.

9. Limitation of Liability

9.1. CALL JOURNEY CI acknowledges that provisions in the Competition and Consumer Act 2010 (Cth) (as amended) and other statutes from time to time in force imply or impose statutory guarantees, conditions or warranties into contracts for the supply of Services which cannot be excluded, restricted or modified or can only be restricted or modified to a limited extent (Non Excludable Terms). Nothing in these Terms is intended to exclude or restrict the application of the Non Excludable Terms. Other than the Non Excludable Terms, CALL JOURNEY CI hereby excludes all conditions, warranties, guarantees, terms and obligations expressed or implied by law in connection with these Terms, or any Services provided under them.

9.2. CALL JOURNEY CI is not liable to you or any other person for any loss or claim of any kind in connection with these Terms, or any Services provided under them, except to the extent caused directly by the negligence or wilful misconduct of CALL JOURNEY CI.

9.3. If any Non Excludable Terms apply, then to the extent to which CALL JOURNEY CI is entitled to do so, its liability under those Non Excludable Terms will be limited at its option to:

  • the supplying of the Services again; or
  • the payment of the cost (if any) of having the Services supplied again.

9.4. To the extent permitted by law, CALL JOURNEY CI will be under no liability to you or any third party in any circumstances for any indirect, special or consequential loss or damage, including but not limited to loss of revenue or loss of profit howsoever arising and whether in an action in contract, tort, in equity, under statute, or on any other basis.

9.5. Notwithstanding anything to the contrary contained in these Terms, CALL JOURNEY CI’s liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to CALL JOURNEY CI for the Services.

10. Indemnity

10.1. To the extent permitted by law, you agree to indemnify CALL JOURNEY CI and its employees, officers, servants or agents against any claim, loss, liability or damage, costs, charges and expenses (including CALL JOURNEY CI’s legal costs on a solicitor/ own client basis) suffered or incurred by CALL JOURNEY CI which arise directly or indirectly in relation to:

  • any breach by you or your employees, officers, servants or agents of any provision of these Terms or of any Law;
  • any act or failure to act, negligent or otherwise, by you or any of your employees, officers, servants or agents;
  • your or your employees, servants or agent’s unlawful use, misuse, unauthorised access, modification or disclosure of a Recording or Personal Information, except to the extent that any such Loss is caused by the negligence or other wrongful act of CALL JOURNEY CI or its employees, officers, servants or agents; and
  • any other use of the Sites or the Services in violation of these Terms.

10.2. The indemnities contained in these Terms and Conditions:

  • are continuing obligations, independent from your other obligations under these Terms and any Law; and
  • continue after the provision of the Services has ceased.

11. Notice of Breach

You agree to promptly inform CALL JOURNEY CI of any breach, or suspected breach, by you of these Terms and of any conduct of any other person which you think may be a breach of these Terms, whether the conduct has ceased, is continuing, or may occur in the future.

12. Intellectual Property

12.1. All Intellectual Property displayed on or available on via this Sites or connected with the Services, including content, data, information, tables, text, designs, graphics, layouts, names, logos, reports, articles, tools, email communications, source code, software and any other material, is owned or used under licence by CALL JOURNEY CI. Unless expressly provided otherwise, nothing in these Terms is to be taken to create any form of assignment to you of any of Intellectual Property or associated rights owned or used under licence by CALL JOURNEY CI and/or its suppliers.

12.2. You must not infringe any Intellectual Property rights owned or used under licence by CALL JOURNEY CI, or the Intellectual Property rights of any third party. You agree to indemnify CALL JOURNEY CI against any action taken by a third party against it in respect of any such infringement. CALL JOURNEY CI reserves all of its rights under this clause.

12.3. All material on this Sites is subject to copyright and should not be reproduced without the permission of CALL JOURNEY CI and/or its suppliers.

12.4. Without prejudice to CALL JOURNEY CI’s other rights, you acknowledge and agree that we have the right to immediately cease hosting and to remove from our network or systems any content upon receiving a complaint or allegation that the material infringes copyright or any other Intellectual Property rights of any third party.

13. Third Party Contents And Links

13.1. CALL JOURNEY CI is not responsible for any third party content, external websites, networks, advertisements, directories, software, servers, products and services, databases, information systems and the internet as a whole (Third Party Content) which you may access from the Sites or which is linked to the Services from time to time.

13.2. CALL JOURNEY CI accepts no responsibility nor liability for promotions shown or advice given in Third Party Content and cannot be held liable for any loss or damage incurred as a result of reliance on any Third Party Content. CALL JOURNEY CI provides Third Party Content and links to you for convenience purposes only, and the inclusion of any Third Party Content or link does not imply endorsement by CALL JOURNEY CI of the Sites or any association with its operators.

14. Software License

CALL JOURNEY CI grants you a non-exclusive, revocable, non-transferable licence to use its software on a server controlled by CALL JOURNEY CI, for the sole purpose of accessing and obtaining information from the Sites and utilising the Services pursuant to the Terms.

15. License To Display Client Logos On The Site

15.1. By using the Services, you automatically grant CALL JOURNEY CI a world-wide, royalty-free licence to use your company logo or trade mark, for the sole purpose of publicly displaying and reproducing your company logo or trade mark on this Sites. If you object to the limited licence granted under this clause, your sole remedy is to request that your company logo or trade mark be removed from public display on the Sites.

15.2. You warrant that you have all the rights, licenses, and permissions from third parties to grant the limited licence to use your company logo or trade mark in the limited manner contemplated under this clause.

16. No Unlawful Or Prohibited Use Of The Site

16.1. You warrant to CALL JOURNEY CI that you will not use the Sites for any purpose that is unlawful or prohibited by these Terms. You must not use the Sites in any manner which could damage, disable, overburden, or impair the Sites or interfere with any other user’s enjoyment of the Sites.

16.2. You must not modify copy, reproduce or distribute in any way any material from this Sites including any code and software.

17. Use Of Communication Services On The Site

17.1. The Sites may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars and/or other messages or communication facilities designed to enable you to communicate with the public at large or with a group (Communication Services). You agree to use the Communication Services only to post, send and receive messages and material that are lawful, appropriate and related to the particular Communication Service. When using a Communication Service, you will not (without limitation):

  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material;
  • upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
  • upload files that contain viruses, Trojans, corrupted files, or any other similar software or programs that may damage the Sites or the operation of another computer;
  • advertise or offer to sell or buy any goods or services for any business purpose;
  • conduct or forward surveys, contests, pyramid schemes or chain letters;
  • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • restrict or inhibit any other user from using and enjoying the Communication Services;
  • violate any code of conduct or other guidelines which may be applicable for any particular Communication Service;
  • collect personal or other information about others, including e-mail addresses, without their consent;
  • violate any applicable laws or regulations.

17.2. While CALL JOURNEY CI has no obligation to monitor the Communication Services, it reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion and to terminate your access to the Communication Services at any time without notice for any reason.

17.3. CALL JOURNEY CI does not control or endorse the content, messages or information found in any Communication Service and, therefore, to the full extent permitted by law, CALL JOURNEY CI specifically excludes any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.

18. Confidentiality

18.1. Each party agrees to keep confidential and to ensure its employees, officers, servants and agents keep confidential, all Confidential Information:

  • provided by the other party in connection with the Sites, the Services or these Terms; or
  • created by the other party under these Terms; and not to disclose such Confidential Information without the prior written consent of the other party acting in its absolute discretion or, where the party is the recipient, is required to disclose the Confidential Information by any applicable Law.

18.2. You acknowledge that CALL JOURNEY CI may be required to collect, use, store or disclose Confidential Information in order to comply with the Law.

18.3. Except as otherwise expressly permitted pursuant to these Terms, each of us may use each other’s Confidential Information solely to exercise our respective rights and perform our respective obligations under these Terms and shall disclose such Confidential Information solely to those of our respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information.

19. Security

19.1. You are responsible for ensuring that your own business information and information technology systems are protected against the actions of third parties; and

19.2. You are responsible for ensuring that your connection to the Services is secure.

19.3. You are responsible for maintaining the security of your Service, including protection of Account details, Authorisation Codes and protection against unauthorised usage of your Service by a third party. You are responsible for all charges incurred by other persons who you allow to use your Service, including anyone to whom you have disclosed your Authorisation Codes and Account details.

20. Information Provided To Call Journey Ci Or Posted On The Site

20.1. CALL JOURNEY CI does not claim ownership of any information you provide to CALL JOURNEY CI (including feedback and suggestions) or post, upload, input or submit to any CALL JOURNEY CI Sites or which relates to any of the Services.

20.2. CALL JOURNEY CI will maintain commercially reasonable administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your Data. These safeguards include encryption of Your Data in transmission (using SSL or similar technologies). Our compliance with the provisions of this clause 20.2 shall be deemed compliance with CALL JOURNEY CI obligations to protect Your Data as set forth in clause 18.

20.3. You agree that CALL JOURNEY CI and the service providers it utilizes to assist in providing the Services to you shall have the right to access your Account and to use, modify, reproduce, distribute, display and disclose Your Data solely to the extent necessary to provide the Service, including, without limitation, in response to your support requests. Any third party service providers CALL JOURNEY CI utilize will only be given access to your Account and Your Data as is reasonably necessary to provide the Services and will be subject to confidentiality obligations.

20.4. To the extent permitted by law, CALL JOURNEY CI is not liable to you or any other person for any loss or claim of any kind in connection with the use of such information. CALL JOURNEY CI is under no obligation to post or use any information you may provide and may remove any information at any time in CALL JOURNEY CI’s sole discretion.

20.5. While CALL JOURNEY CI takes all due care in ensuring the privacy and integrity of the information you provide, CALL JOURNEY CI cannot always ensure that its computer systems, network resources, files available for downloading and email communications will be fully or continually protected from unlawful access by others, including the infection of data or other information by viruses, or the alteration, misuse, or stealing of data or other information or that any of these activities will be detected. CALL JOURNEY CI disclaims all liability to you to the full extent permitted by law should this occur.

21. Reliance

21.1. CALL JOURNEY CI provides no guarantee or warranty to you that the information, software, products, and Services included in or available through the Sites will be free from variation, uninterrupted, error-free, secure, or that defects in the service will be corrected. Whilst CALL JOURNEY CI will endeavor to maintain ongoing access, access to the Sites may be suspended, restricted or terminated at any time. CALL JOURNEY CI will not be liable for any software or hardware issues that may reside at the user’s end that limits or interferes with the Services provided by CALL JOURNEY CI

21.2. The Sites, together with and including all information and content thereon, wherever from or however derived, is of a general nature only and not a substitute for personal financial, taxation, accounting or legal advice nor is it to be used or relied upon without first obtaining independent professional advice tailored to your situation. CALL JOURNEY CI recommends that you make your own inquiries and obtain suitable independent advice based on your specific circumstances.

22. Spam

22.1. For the purposes of this clause, “spam” includes one or more unsolicited messages with an Australian link pursuant to the Spam Act 2003 (Spam Act), and derivations of the word “spam” have corresponding meanings.

22.2. You are prohibited from using the Services to send spam. In the event you breach this clause, CALL JOURNEY CI may suspend or terminate your Service in accordance with these Terms

22.3. You agree that you will use the Service in compliance with the Spam Act and will not engage in practices which would result in a breach of the Spam Act. In particular, you agree that you will not use, attempt to use or allow your Service to be used to:

  • send, allow to be sent, or assist in the sending of spam;
  • breach, in any way, the provisions specified in the Spam Act.

22.4. For further information regarding your obligations under the Spam Act please visit http://www.comlaw.gov.au.

23. General

23.1. These Terms are made in and governed by the laws of Victoria, Australia.

23.2. You shall not assign, or otherwise encumber your rights or obligations under these Terms to any other person without CALL JOURNEY CI’s prior written consent, which may be granted or withheld in its absolute discretion.

23.3. The failure of CALL JOURNEY CI to exercise or enforce any right or provision in these Terms shall not operate as a waiver of such a right or provision.

23.4. Should any part of these Terms and disclaimers be held to be void or unlawful, such part is to be read and enforced as if the void or unlawful part had been deleted.

23.4. You agree that no joint venture, partnership, employment, or agency relationship exists between you and CALL JOURNEY CI as a result of this agreement or use of the Sites.

23.5. Unless otherwise specified, this agreement constitutes the entire agreement between the user and CALL JOURNEY CI with respect to the Sites.

24. Definitions

In these Terms, unless the context or subject matter otherwise requires:

  • Account means the Account allocated to you by CALL JOURNEY CI to enable you to access and utilise the Services;
  • Allocated Geographical Number means the virtual fixed-line number, owned and controlled by CALL JOURNEY CI, allocated to a registered customer on a subscription basis for the purpose of having access and acquiring a Record Retrieve Service from CALL JOURNEY CI;
  • API means the application programming interfaces developed and enabled by CALL JOURNEY CI that permits you to upload information to be processed by the Service, including without limitation, any other mechanisms that enables you to interact with a Service instance interactively or automatically through HTTP requests;
  • Authorisation Code means the logon name, password code and, where applicable, API key provided to you by CALL JOURNEY CI upon activation of your Account to enable you to access and utilise the Services;
  • CLI means the caller-line identification function available on every telephone handset (either, fixed-line or mobile), whereby your designated telephone number will be visible to your outbound telephone call recipients, which function may be blocked from your handset;
  • Confidential Information means any information, forms, specifications, processes, statements, trade secrets, drawings and data (and any copies or extracts made of or from that information and data) concerning:
    • the operations and dealings of a party in carrying on its business;
    • the organisation, finances, customers, markets, suppliers, Intellectual Property and know-how of the party; and
    • the operations and transactions of parties;which is not in the public domain except by the failure of a party to perform and observe its obligations under these Terms or which has been obtained through the provision of the Services;
  • Deactivate or Deactivated means the permanent forfeiture and removal of an Allocated Geographical Number and the Authorisation Code from a customer upon deregistration or termination of the Services;
  • Dictation Service means the voice Recording service for a customer on a pay-per-use basis;
  • Documentation means any written or electronic documentation, images, video, text or audio specifying the functionalities of the Service provided or made available by CALL JOURNEY CI to you through the Sites or otherwise;
  • Call Journey CI Service means the voice analytics application provided by CALL JOURNEY CI, including, individually and collectively, Software, the API, the GUI, and any Documentation, which analyses audio recordings for words, emotion, sentiment and other related metadata;
  • Fees means the Subscription Fee and Usage Charges for the provision of applicable Services specified in the Fees and Charges Table, as amended from time to time;
  • Fees and Charges Table means the applicable Fees and any other charges or payments for the Services as provided to a customer or posted on the Sites, as amended from time to time;
  • GUI means the graphical user interface provided by CALL JOURNEY CI that permits you to interact with a Service instance;
  • Help Desk Support Services means professional services provided by the CALL JOURNEY CI help desk to assist you in utilising the Services or in troubleshooting problems with the Services or any processes.
  • Intellectual Property means any intellectual or industrial property including without limitation any patent, trade mark or service mark, copyright, design, business name, trade secret, know-how or business process or system;
  • Law means any statute, regulation or by-law of the Commonwealth, a State, a Territory or a Government agency and principles of law or equity established by decisions of courts, including without limitation the Privacy Act, the Telecommunications Act 1997 (Cth) and the Telecommunications (Interception and Access) Act 1979 (Cth) and any applicable statute, regulation or by-law in any other jurisdiction;
  • Minimum Contract Term Subscription Service means a Subscription Service with a specified minimum or fixed contract period.
  • Personal Informationmeans information obtained by you through the use of the Services (including but not limited to information embodied in a Recording) which falls under the definition of “Personal Information” in section 6 of the Privacy Act;
  • Privacy Act means the Privacy Act 1988 (Cth) as amended;
  • Recording means a sound recording made in any form or medium of a conversation whether external or internal and whether incoming or outgoing;
  • Record Retrieve Service means the CALL JOURNEY CI inbound and/or outbound telephone call Recording and monitoring service;
  • Services means the following, as amended by CALL JOURNEY CI, from time to time:
    • use of the Call Journey CI Service;
    • use of the WordBench Service
    • use of the Record Retrieve Service
    • use of the Help Desk Support Services;
    • use of the Dictation Service;
    • telephone calls; and
    • all other Services or goods supplied in any other form or medium by CALL JOURNEY CI and/or its agents and suppliers, as listed in the applicable Fees and Charges Table and/or posted on the Sites from time to time;
  • Sites means any site or related site within the TMAcomms.com, calljourney.com, evsapi.io, emotivevoicestreams.io, voice.ai and recordretrieve.com domains that CALL JOURNEY CI operate;
  • Software means software provided by CALL JOURNEY CI that allows you to use any functionality in connection with a Service;
  • Subscription Fee means the applicable fee payable monthly in advance for the provision of the Subscription Service but not including any additional Usage Charges for all other Services or goods supplied to you by CALL JOURNEY CI;
  • Subscription Service means the Call Journey CI Service, WordBench Service and/or the Record Retrieve Service for which the Subscription Fee applies;
  • Usage Charge means a charge (separate from a Subscription Fee) as set out in the Fees and Charges Table for the provision of Services or goods supplied to you by CALL JOURNEY CI;
  • WordBench Service means the voice analytics application provided by CALL JOURNEY CI, including, individually and collectively, Software, the API, the GUI, and any Documentation. Any new or modified features added to or augmenting or otherwise modifying the WordBench Service or other updates, modifications or enhancements to the WordBench Service (“Updates”) are also subject to these Terms and CALL JOURNEY CI reserves the right to deploy Updates at any time; and
  • Your Data means all audio data in electronic form submitted to the Services by you in connection with your use of the Services.

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Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.

For customer-centric organizations, we take customer intelligence to new frontiers using cutting-edge, purpose-built AI to analyze everyday conversations and translate them into organizational context.

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