This interview, “The Art of Conversation Analysis: Transforming CX with Data Science,” delves into the cutting-edge applications of data science, particularly natural language processing (NLP) and large language models (LLMs), in enhancing customer experience (CX).

Troy Rees, a seasoned data scientist, discusses his journey into the field, highlighting the allure of problem-solving and the evolving landscape of data analysis. He explain the unique challenges of analyzing conversational data compared to traditional tabular data, emphasizing the complexities of transforming language into actionable numerical insights.